e.l.f. SKIN Hydrated Ever After Skincare Mini Kit, Cleanser, Makeup Remover

You can make a return by following these steps:

I. Please go to your  account on company website to request a return plus refund. If you do not have account, please click on "Save your Order" in your order email to make a return.

II. Find the relevant order in "Your Orders" and click on the "Return/Refund" button.

III. Select the item(s) you would like to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the "Next Step" button to proceed.

IV. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund back via your original payment method. Make your selection and click "Submit".

V. If you need to return your item(s), you will have the option to choose your return and refund methods. After you submit the request, we will provide you with a return label so that you can return the item(s). Return shipping is free on your first return within 30 days from the date of purchase.

VI. After placing all the return items in one package, please print and tape the return label we provided onto the outside of the package. Send your package back from the nearest USPS/UPS location and you're done!

• SHIPPING INFO

  Shipping options

  You may choose standard shipping or express shipping depending on the items in your order and your location. As your orders may be handed over to local carriers for the final leg of delivery, tracking may not be available every step of the way.

  Shipping address

  Please make sure that you have provided the correct and current address for shipping and delivery. You may use P.O. boxes as your shipping address. But certain items can only be delivered to physical addresses. Large products, valuables, perishables, products with age-based restrictions, or items shipped via private carriers may require a physical mailing address or signature confirmation to be successfully delivered. Merchandise partners may also indicate in the product listings that they are unable to ship products to P.O. boxes. Items cannot be delivered to security-restricted areas such as military bases.

  Shipping time and cost

  1) After an order has been successfully paid and confirmed, you will see the estimated delivery time and cost for shipping on your order confirmation page. You will also receive an order confirmation message that will outline the estimated processing time for your order.

  2) The warehouse may take 1-3 days to process your order. You will receive a message once your order has been shipped.

  3) You'll receive a shipment notification message that will provide you with the estimated delivery time for each package once it is shipped. We will also provide you the tracking number when it is ready. You can view this estimated delivery time under each package in your order history at the same time.

  4) In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most up to date delivery date.

  Issues regarding delivery

  If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately and within 30 days of the order date.

Partner with Temu, Amazon and Ebay

Temu, Amazon and Ebay are other company's that we work with for a variety of service providers to bring more affordable quality products to consumers and customers.

Our Team Code of Conduct outlines standards for conducting business in an ethical, lawful and responsible way.